terms of service
Last Updated: January 1, 2026
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY DOWNLOADING, INSTALLING, OR USING THE APP, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE APP.
1. Acceptance of Terms
By accessing or using the PPI Operations mobile application ("App") provided by PetroPlex Industries LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations. These Terms constitute a legally binding agreement between you and PetroPlex Industries LLC.
2. License Grant
Subject to your compliance with these Terms, PetroPlex Industries LLC grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App on a mobile device that you own or control, solely for your authorized business use in connection with PetroPlex Industries LLC operations.
This license does not allow you to:
- Distribute or make the App available over a network where it could be used by multiple devices at the same time
- Rent, lease, lend, sell, redistribute, or sublicense the App
- Copy, decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the App
- Remove, alter, or obscure any proprietary notices on the App
3. Description of Service
The PPI Operations App is a work order management system designed for internal business use by authorized employees and contractors of PetroPlex Industries LLC and its clients. The App enables users to manage work orders, track equipment, record labor entries, document parts usage, and capture photos related to service operations.
4. User Accounts and Access
Access to the App requires authorization from PetroPlex Industries LLC. By creating an account, you represent that:
- You are at least 18 years of age
- You are authorized by PetroPlex Industries LLC or an authorized client to use the App
- All information you provide is accurate and complete
- You will maintain the accuracy of such information
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
5. Acceptable Use Policy
You agree to use the App only for its intended business purposes and in compliance with all applicable laws. You shall not:
- Use the App for any unlawful purpose or in violation of any applicable local, state, national, or international laws
- Attempt to gain unauthorized access to any portion of the App, other accounts, computer systems, or networks connected to the App
- Interfere with or disrupt the integrity, security, or performance of the App or its related systems
- Upload, transmit, or distribute any malicious code, viruses, or harmful content
- Share your account credentials with unauthorized individuals
- Use the App to harass, abuse, or harm another person or entity
- Impersonate any person or entity or misrepresent your affiliation
- Collect or store personal data about other users without their consent
- Use any automated means to access the App or collect information from it
6. Intellectual Property Rights
The App and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by PetroPlex Industries LLC, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
The name "PetroPlex Industries," "PPI Operations," the company logos, and all related names, logos, product and service names, designs, and slogans are trademarks of PetroPlex Industries LLC. You must not use such marks without our prior written permission.
7. User Content and Data
All data entered into the App, including but not limited to work orders, customer information, equipment records, photos, and labor entries ("User Content"), remains the property of PetroPlex Industries LLC. By submitting User Content, you grant PetroPlex Industries LLC a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, store, and process such content in connection with providing the App's services.
You represent and warrant that you have all necessary rights to submit User Content and that such content does not violate any third-party rights or applicable laws.
8. Account Deletion
You may request deletion of your account at any time by contacting us at info@petroplexindustries.com or by calling (432) 268-8069. Upon account deletion:
- Your access to the App will be terminated
- Your personal information will be deleted or anonymized within 30 days
- Certain work-related records may be retained for legal and business compliance purposes
We reserve the right to retain information as required by law or for legitimate business purposes.
9. Updates and Changes to the App
We may from time to time develop and provide App updates, which may include upgrades, bug fixes, patches, and other error corrections and/or new features (collectively, "Updates"). Updates may also modify or delete features and functionality. You agree that we have no obligation to provide any Updates or to continue to provide or enable any particular features or functionality.
Based on your device settings, when your device is connected to the Internet, the App may automatically download and install available Updates, or you may be prompted to download and install available Updates. Please ensure you have automatic updates enabled for the best experience.
10. Third-Party Services
The App may display, include, or make available third-party content or provide links to third-party services, including Microsoft Azure Active Directory for authentication. These third-party services are provided for your convenience only. We do not control, endorse, or assume responsibility for any third-party services. Your use of third-party services is at your own risk and subject to the terms and conditions of those third parties.
11. Disclaimer of Warranties
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, PETROPLEX INDUSTRIES LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE APP OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PETROPLEX INDUSTRIES LLC, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF PETROPLEX INDUSTRIES LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF PETROPLEX INDUSTRIES LLC FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP SHALL NOT EXCEED THE AMOUNT YOU PAID TO US, IF ANY, DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
13. Indemnification
You agree to indemnify, defend, and hold harmless PetroPlex Industries LLC and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:
- Your access to or use of the App
- Your violation of these Terms
- Your violation of any third-party rights, including intellectual property rights
- Your violation of any applicable laws or regulations
- Any content you submit through the App
14. Termination
We may terminate or suspend your access to the App immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination:
- Your right to use the App will immediately cease
- You must delete the App from your device
- All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability
15. Dispute Resolution and Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms or the App shall first be attempted to be resolved through good-faith negotiations between the parties for a period of thirty (30) days.
If the dispute cannot be resolved through negotiations, it shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Harris County, Texas. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction.
YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
16. Governing Law
These Terms and your use of the App shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. To the extent that arbitration is not required, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Harris County, Texas for any disputes arising out of these Terms or the App.
17. Apple App Store Additional Terms
The following additional terms apply if you download the App from the Apple App Store:
- These Terms are between you and PetroPlex Industries LLC only, and not with Apple Inc. ("Apple"). PetroPlex Industries LLC, not Apple, is solely responsible for the App and its content.
- Your use of the App must comply with the App Store Terms of Service.
- The license granted to you is limited to a non-transferable license to use the App on any Apple-branded products that you own or control as permitted by the Usage Rules set forth in the App Store Terms of Service.
- PetroPlex Industries LLC is solely responsible for providing any maintenance and support services for the App. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
- PetroPlex Industries LLC is solely responsible for any product warranties, whether express or implied by law. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App.
- PetroPlex Industries LLC, not Apple, is responsible for addressing any claims relating to the App or your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
- In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, PetroPlex Industries LLC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
- You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
18. Export Compliance
You may not use or export the App except as authorized by United States law and the laws of the jurisdiction in which the App was obtained. You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government prohibited or restricted parties list.
19. Modifications to Terms
We reserve the right to modify these Terms at any time at our sole discretion. If we make material changes to these Terms, we will provide notice through the App or by other means prior to the changes becoming effective. Your continued use of the App after the effective date of the revised Terms constitutes your acceptance of the updated Terms.
20. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.
21. Waiver
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
22. Entire Agreement
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and PetroPlex Industries LLC concerning your use of the App and supersede all prior or contemporaneous communications, agreements, and understandings between you and PetroPlex Industries LLC.
23. Contact Information
If you have any questions, concerns, or feedback about these Terms of Service, please contact us at:
PetroPlex Industries LLC
PO Box 40275
Houston, TX 77240
United States
Email: info@petroplexindustries.com
Phone: (432) 268-8069
